Privacy Policy

1. Information We Collect

We collect information you provide directly — such as your name, email address, phone number, and payment details — when you register, book, or contact us. We also collect usage data automatically, including your IP address, browser type, pages visited, and booking behaviour, to improve our platform and personalise your experience.

2. How We Use Your Information

We use your data to process and confirm bookings, communicate with you about your stays, send relevant offers and updates (only with your consent), improve our platform through analytics, comply with legal obligations, and prevent fraud. We never sell your personal information to third parties.

3. Data Sharing

We share your data only as necessary: with hotels to fulfil your booking, with payment processors (Razorpay) to handle transactions securely, with analytics providers under strict data processing agreements, and with law enforcement when legally required. All third parties are contractually bound to protect your data.

4. Cookies

We use essential cookies to operate the platform, functional cookies to remember your preferences, and analytics cookies (with your consent) to understand usage patterns. You can manage cookie preferences at any time via our Cookie Settings. See our Cookie Policy for full details.

5. Data Retention

We retain your account data for as long as your account is active. Booking records are kept for 7 years for legal and tax compliance. You may request deletion of your account and associated data at any time by contacting us at privacy@unohotels.in, subject to applicable legal obligations.

6. Your Rights

Under applicable Indian data protection law (DPDP Act 2023), you have the right to access your personal data, correct inaccuracies, request deletion, withdraw consent for marketing communications, and lodge a complaint with the Data Protection Board. Contact us at privacy@unohotels.in to exercise any of these rights.

7. Security

We employ industry-standard security measures including 256-bit SSL encryption, PCI DSS compliant payment processing, regular penetration testing, and access controls. While we work hard to protect your data, no system is completely immune to risk.

8. Contact

For any privacy-related questions, contact our Data Protection Officer at privacy@unohotels.in or write to: UNO Hotels & Resorts Pvt. Ltd., Data Privacy Team, BKC, Mumbai 400051, India.

Questions about this policy?

Contact us at legal@unohotels.in or write to UNO Hotels & Resorts Pvt. Ltd., BKC, Mumbai 400051.